Introduction
Work Experience
Education
US/Eastern
English
I'm currently a system support specialist and web developer passionate about building secure networks and intuitive digital experiences. With over a decade in IT and cloud tech, I bring creative problem-solving and hands-on expertise to everything from enterprise networking to front-end frameworks. Powered by my wife, three kids, and a healthy dose of dad humor, I approach tech with heart, hustle, and a touch of fun.
Work Experience
BCSD2024 - Present
System Support Specialist II - Networking- Maintain and optimize network systems to ensure secure, reliable, and scalable connectivity across the organization. Utilize expertise in Extreme Switching and EXOS, backed by Extreme Networks certifications, to implement and troubleshoot advanced networking solutions.
- Provide technical support for network-related issues, collaborating with cross-functional teams to enhance IT operations and ensure seamless system performance. Leverage certifications to deliver efficient solutions and uphold industry best practices.
11:11 Systems2018 - 2023
IT Manager- Spearheaded the successful integration of acquired companies into the existing Google Workspace and Okta environment, ensuring data integrity, minimal downtime, and a seamless user experience for all employees.
- Collaborated with HR to design and implement a streamlined onboarding and offboarding process within Google Workspace, Azure, and Active Directory, automating user account provisioning, access permissions, and resource allocation.
- Integrated a variety of SaaS cloud applications into Okta using Google SSO, streamlining user access and authentication processes while upholding industry-leading security standards. This integration enhanced user experience, reduced friction, and ensured a secure and efficient workflow across all platforms.
ConvergeOne2016 - 2018
Network Engineer- Ensured uninterrupted communication and operational efficiency by maintaining mission-critical network infrastructure for government entities. Configured and deployed network devices, including routers, switches, firewalls, and load balancers, to optimize performance, reliability, and security.
- Collaborated with cross-functional teams to analyze business needs and implement tailored network solutions. Conducted network capacity planning, proactively recommending and executing upgrades to meet evolving organizational demands and ensure future scalability.
Charter Communications2012 - 2016
Commercial Tech Ops Support- Enhanced technical support processes, reducing response times by 20% and improving customer satisfaction by 15%. Managed logistical coordination to ensure timely delivery of materials, minimized operational downtime, and maintained accurate hardware inventory for efficient resource allocation.
- Diagnosed and resolved complex software compatibility issues, improving end-user experiences. Acted as the primary escalation point for Tier-1 and Tier-2 support, delivering swift resolutions to critical technical problems while maintaining operational efficiency..
Coach2010 - 2012
Stock Associate- Back before I was troubleshooting networks and building web apps, I was restocking luxury handbags and keeping inventory sharp at Coach. My role involved managing product flow, organizing back stock, and making sure everything on the floor looked flawless—basically early training in structured systems and attention to detail (just without the routers and React components).
- But the best part? It’s where I met my future wife. Fast forward 10+ years, three amazing kids, two Yorkies, and a whole lot of adventures later—turns out this gig stocked more than just handbags. It was the start of a life built on teamwork, late-night laughs, and tech-powered dad jokes.
Education
Extreme NetworksENCA - Extreme Networks Certified Administrator - ExtremeControl
Extreme NetworksExtreme Switching - Installation, Configuration, and Management Certification
AWS Certified Cloud PractitionerAmazon Web Services (AWS)•September 2023
Professional Google Workspace AdministratorGoogle Cloud Platform (GCP)•September 2023
Suny OrangeComputer Information Technology - Networking - 2012